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RCVS mediation service working well

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By Adele Waters

The mediation service that helps resolve disputes between vets and clients is successfully resolving the lionshare of complaints against practices.

An audit of the Veterinary Client Mediation Service, which was launched by the RCVS in 2016, found 65 per cent of all cases referred to it up to November 2018 were resolved at a preliminary stage.

Of these, almost all – 96 per cent – concluded without the need for further action.

Feedback about the service also shows a high level of satisfaction, with 84 per cent of practice staff saying they were satisfied with …

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