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Owner and veterinary surgeon perspectives on the roles of veterinary nurses and receptionists in relation to small animal preventive healthcare consultations in the United Kingdom
  1. Zoe Belshaw,
  2. Natalie Jane Robinson,
  3. Rachel Sarah Dean and
  4. Marnie Louise Brennan
  1. Centre for Evidence-based Veterinary Medicine, School of Veterinary Medicine and Science, University of Nottingham, Loughborough, UK
  1. E-mail for correspondence; Marnie.Brennan{at}


Veterinary receptionists and veterinary nurses rarely feature in published practice-based research, yet are integral to small animal veterinary practice in the UK. The aim of this study was to investigate the perspectives of UK-based owners and veterinary surgeons about veterinary nurses and receptionists in relation to their role in preventive healthcare. Semistructured telephone interviews were conducted with 15 dog and cat owners and 14 veterinary surgeons. Interview transcripts were thematically analysed. Reception staff were identified as having a range of important roles, from rapport building to providing healthcare information and advice. The perceived importance of those roles appeared to differ between owners and veterinary surgeons. Veterinary nurses were described as performing a diversity of roles in relation to preventive healthcare, both in the reception area and in the consulting room. Many owners, and some veterinary surgeons, expressed uncertainty about the remit and status of veterinary nurses in relation to providing veterinary advice. This study identifies for the first time the degree of responsibility for preventive healthcare given to veterinary receptionists and veterinary nurses in UK small animal practices. Further work is needed involving reception and nursing staff to fully appreciate and define their roles in small animal practice.

  • dogs
  • owner attitudes to pets
  • cats
  • preventive medicine
  • veterinary profession
  • nurse training
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  • Funding The Centre for Evidence-based Veterinary Medicine (CEVM) is supported by an unrestricted grant from Elanco Animal Health and The University of Nottingham. The authors received additional financial support from MSD Animal Health for the collection and analysis of these data.

  • Disclaimer The study design, analysis, interpretation of the results, decision to publish and writing of the manuscript were undertaken independently of all funders of the CEVM.

  • Competing interests None declared.

  • Ethics approval Ethical approval for this study was granted by the ethics committee at the School of Veterinary Medicine and Science, University of Nottingham.

  • Provenance and peer review Not commissioned; externally peer reviewed.

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