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The RCVS Council has unanimously approved the establishment of an alternative dispute resolution (ADR) service to help resolve lower-level complaints about veterinary services through mediation.
Since 2014, the College has trialled two different ADR services with the aim of helping to resolve complaints between owners and veterinary practices that do not meet its threshold for serious professional misconduct.
The approved service was the Veterinary Client Mediation Service (VCMS), which has been trialled since October 2016. Administered by Nockolds Solicitors, the VCMS is free to …
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