Owners consulting the internet before venturing into a veterinary practice is a real issue in today's technological age, but how often do vets step into the owner's shoes and try to understand why they do so? On the farm, what are the motivations of the farmer, and are these being listened to by the vet? These were just some of the questions raised in a session at the BVA Congress during the London Vet Show last week. Georgina Mills reports
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