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What is assertiveness and what does being assertive entail? The BVA is holding a one-day course on the topic, which will be presented by Alan Robinson. Here, he explains what it's about.
FROM prehistoric times our natural response to conflict or fear has been self-protection and reversion to fight-or-flight behaviour, which is not always appropriate in a modern veterinary practice. Assertive behaviour is standing up for our rights without …
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