Frequently Asked Questions about Institutional Subscriptions

My institution has a print subscription to Veterinary Record and In Practice, and access to Veterinary Record and In Practice online, but I’m not able to see the full text of articles. I’m prompted for a username and password. Why is this happening?

When this happens, the IP address for your machine is not being recognised by our computer. This failure is caused by one of three things:

  • Your institutional subscription has not yet been activated
  • The person who ‘activated’ the online subscription did not enter in all the required IP addresses for your institution
  • The person who ‘activated’ the online subscription does not realise that some subnets of your institution are routed through a proxy server

What should I do?

  • Send us Feedback so we can begin to diagnose the problem.
  • Talk to your librarian, and let them know you are having trouble.

My library subscribes to the paper version of Veterinary Record and In Practice, and I can’t get access to it online. Why?

Your institution may not have activated its institutional subscription to Veterinary Record and In Practice online. Notify your library that you would like access to Veterinary Record and In Practice online, and encourage your librarian to activate the online subscription or upgrade the subscription to include online access if they have purchased a print-only subscription.

Who from my institution can access Veterinary Record and In Practice online?

The subscription fee allows unrestricted online access at one location. Any user connecting from an authorised computer on your institutional network will be allowed access to Veterinary Record and In Practice online.

What is an Institution?

For the most part, an Institutional Subscription authorises use at a localised site. A ‘site’ is an organisational unit, and may be academic or non-academic. For organisations located in more than one city, each city office is considered a different site. For organisations within the same city that are administered independently, each office is considered a different site.

For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

How will this work?

When someone attempts to use Veterinary Record and In Practice online, our server checks to see if the requesting computer is within the list of IP addresses provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember. There is a limit on the number of readers from your institution who may access Veterinary Record and In Practice online simultaneously, provided the institution has purchased a site license for the correct number of users.

If readers want to access Veterinary Record and In Practice online from computers that are not part of their institutional network (eg, through dial-in or telnet via a commercial internet service provider), they can do so only by becoming a BVA member or purchasing an individual (non-member) subscription.

How can I tell if my institution has subscribed to Veterinary Record and In Practice online?

If your institution has purchased a print and online or online-only subscription, you’ll automatically have full access to Veterinary Record and In Practice. You’ll also see a button at the top of the page confirming you’re signed in as part of an institution.

Can my institution subscribe only to the electronic version?

Yes, your institution may purchase an online-only subscription.

Will we still be able to get the paper version? And for how long?

Yes, institutions and individuals will be able to receive the paper version for the foreseeable future.

If our Veterinary Record and In Practice print subscription expires and, at some later date, we reinstate our subscription, will we have access to all years of the electronic version?

Yes, when you buy a print subscription to Veterinary Record and In Practice, you have access to all years online.

How can I access Veterinary Record and/or In Practice online if I am not a BVA member and I don’t have access through an institutional subscription?

You may purchase Veterinary Record and/or In Practice as an individual (non-member) subscriber or you may wish to apply for BVA membership. Without a subscription you have access to the table of contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.

Still have questions?

For further information about subscriptions, please contact Customer Services:

Tel: +44 (0) 20 7383 6270
Fax: +44 (0) 20 7383 6402
Feedback form
Office Hours:
Monday to Friday: 9:00 to 17:00 UK time