TABLEĀ 1:

The causes of error coded from 225 insurance claims

Coded cause of errorNumber of claims
Cognitive limitation115 (51%)
Owner contribution to error33 (15%)
Lack of technical knowledge or skill31 (14%)
Productivity16 (7%)
Failure of communication12 (5%)
Failure of leadership8 (4%)
Veterinary specific8 (4%)
Inadequate care/negligence2 (<1%)