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Insurance
Criticism remains for RSA’s referral network despite cost of claims falling

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Insurance group RSA has said that average claims for clients using its Preferred Referral Network are considerably lower after the first 18 months of operation.

The company launched the network in December 2015 for underwritten pet policies at Tesco Bank, MORE TH>N, John Lewis and Argos, which sparked criticism from some referral clinics.

But RSA said its customers are ‘delighted’ with the change and that claims cost on average £385 ‘when customers use our network partners – making their cover limits go further.’

Industry average claims costs analysed by the Association of British Insurers for 2016 were £757, making RSA 50 per cent cheaper according to its calculations.

‘By managing our claims costs through the network we will ultimately help to keep pet insurance affordable and sustainable,’ said a spokesman.

There are currently 58 partner practices in the network and the company said 80 per cent of its customers are within a 60 minutes drive of a network partner.

RSA faced tough criticism when it announced the network in 2015, with 11 veterinary referral centres setting up opposition group …

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