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THE RCVS has launched a nine-month trial of a new alternative dispute resolution (ADR) system. The new system, known as the Veterinary Client Mediation Service (VCMS), is being administered by Nockolds Solicitors, which has experience in running consumer dispute and mediation services.
The service is free and voluntary for both clients and vets and the RCVS says it will be able to consider concerns that do not meet its threshold of serious professional misconduct. …