Article Text

PDF
Alternative dispute resolution trial
  1. Gordon Hockey
  1. Royal College of Veterinary Surgeons, Belgravia House, 62-64 Horseferry Road, London SW1P 2AF
  1. e-mail: l.bishop{at}rcvs.org.uk

Statistics from Altmetric.com

Gordon Hockey, RCVS Registrar, comments: The alternative dispute resolution (ADR) trial, launched in November 2014, aims to resolve, through conciliation, those disputes and complaints that do not meet our threshold for serious professional misconduct. These are complaints that might otherwise ‘rumble on’ and cause considerable stress for both the vet and the client.

The trial is being administered by Ombudsman Services (OS), an independent complaints resolution service. In order to resolve disputes, OS can suggest a …

View Full Text

Request permissions

If you wish to reuse any or all of this article please use the link below which will take you to the Copyright Clearance Center’s RightsLink service. You will be able to get a quick price and instant permission to reuse the content in many different ways.