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THE RCVS has begun a small-scale trial of an alternative dispute resolution (ADR) system, which it hopes will provide the framework for a more permanent scheme.
The six-month trial, which began on November 3, is being administered by Ombudsman Services, a not-for-profit company which provides a complaint resolution service. Explaining why it believes the ADR system is needed, the College says that, while it is obliged to investigate all concerns raised with it, it can only deal with the most serious of concerns raised against a veterinary surgeon's or a veterinary nurse's fitness to practice. ‘This means …
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