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Communication skills for a successful practice

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Client expectations have changed considerably. In general, consumers expect more for their money as well as a higher level of customer service than ever before. Vicky Gower of Vet Dynamics will discuss these issues in a BVA CPD course on May 24.

WITH ever-increasing competition giving clients far more choice it has become apparent that practices may be judged on their level of customer service, rather than their veterinary competence. In general, the public can assume that all vets …

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