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A PROVISIONAL decision by the Financial Ombudsman has concluded that Halifax Insurance Services acted unfairly in deciding to withdraw its pet insurance products from the market.
Both the Halifax and Lloyds TSB recently withdrew from the pet insurance market, potentially leaving many clients without cover (VR, February 18, 2012, vol 170, p 169). A client of the Halifax, referred to as Ms W, complained to the ombudsman service about the company's decision to withdraw its products.
In his provisional decision, the …