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A practice can have the best vets, the best staff, the best equipment and the biggest carpark – but without customers it does not have a business. The BVA is presenting an interactive two-day workshop on marketing, communication and customer service.
VETERINARY managers often focus on the clinical aspects of the client-patient interaction and do not always appreciate the ‘emotional’ needs of the pet-owning customer. Getting this right lies at the centre of practice marketing success.
The BVA's interactive two-day workshop in essential marketing, communication and customer service …
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